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Home › Help › Shipping

Shipping Policy (2020)

We provide a range of shipping services through UPS (preferred) and USPS, both domestic and international.

Domestic (US)

UPS	Ground (Signature Required for Delivery)
UPS	3 Day Select (Signature Required for Delivery)
UPS	2nd Day Air (Signature Required for Delivery)
USPS	Priority Mail (Usually 1-3 Days) (Signature Required for Delivery)

USPS	Priority Mail Express (Usually Overnight - 2 Days) (Signature Required for Delivery)

International

UPS	Worldwide Saver (1-3 Business Days)
UPS	Worldwide Expedited (2-5 Business Days)
UPS	2nd Day Air
USPS	Express Mail International (3-5 Business Days)
USPS	Priority Mail International (6-10 Business Days)

International Invoices - (PLEASE NOTE) The Actual Invoice Purchase Price will be declared on all International Customs Forms.

Overnight

Please call to request a quote for overnight shipping rates and options.

Shipping Schedules

Our office is open Monday - Thursday, 9AM - 4PM. ORDERS ARE NOT SHIPPED OUT ON FRIDAY, SATURDAY, OR SUNDAY. Orders are normally shipped within 48 hours after an order is paid for in full. While we do our best to ship quickly, orders placed after 9AM ET are normally not shipped out until the next business day. Some items may require special packing arrangements and take longer. Orders placed and / or paid off on Thursdays may not ship out until the following Monday. PLEASE ALSO NOTE THAT HOLIDAYS MAY ALSO AFFECT WHEN A MODEL IS ABLE TO BE SHIPPED.

Combining Orders

If you'd like to hold items for combined shipping, please leave a note on your order at checkout indicating such. We are able to hold items for up to 7 days from when an order is originally placed. If no note requesting combining is left, our shipping department will assume that the order is OK to be shipped and will send it out. While we will do our best to accommodate requests, we cannot guarantee that combined shipping will be possible under all circumstances.

Paid Orders on Hold

STORAGE LIABILITY

Any items purchased from BRASSTRAINS.COM and held at our facility per a customer's request for more than 30 days, can be considered abandoned. We cannot be held liable for abandoned or stolen items left on our premises for more than 30 days from the date of purchase.

Signature Requirement

For your protection, we highly recommend placing a signature requirement on all parcels. All of our parcels are fully insured, but parcels without a signature requirement are not protected against theft / loss. A signature requirement will be mandatory for any order(s) placed via telephone. The only method for authorizing the 'No Signature Required' option is by checking out online, via the website, and selecting 'No Signature Required.' This will require authorization of the waiver of our responsibility for packages that do not require a signature, as, per insurance requirements, we cannot be held liable for lost or stolen packages without a signature requirement on them.

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