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FEATURED BRASS

 

LATEST NEWS

A Note Regarding Our Updated Hours

08/19/2014 10:53 AM

As many of you have already noticed, we are now operating Monday -Thursday and answering phone calls from 9am-4pm EST. 

It is important to myself and the entire Dan’s Train Depot / BRASSTRAINS.COM team to let all of our customers know that top-tier customer service is still of paramount importance to us.   So you may ask, why the change in operating hours?   I personally try often to count my blessings, and am very thankful to have a successful business doing something I love.   This has come about because of all your support through the years, but also because of all the hard work from our employees, many who have been here for a long time as our business has continued to grow.   As the years slip by, as is often the case, time with our family becomes more and more important to each of us.  In an effort to enrich the lives of all who put their heart and soul into this company, I felt the best gift I can offer as an employer is to provide a chance for everyone here to spend more time to pursue what makes each person happy, and each family stronger.  This goes hand in hand with our core values.

We thank you for your continued support and understanding.   Also, if there is ever anything we can do for you on one of the days our shop is not operational, please feel free to e-mail myself at dan@brasstrains.com, or our General Manager Roland Curtis at rcurtis@brasstrains.com .  In fact, its best to e-mail Roland as he checks his account each day including weekends, and at times I am unable to do so if I am away from the office working on bringing more wonderful model trains back to the shop!


Happy Railroading to all our Valued Customers,


Dan Glasure


New Look - New Features!

09/25/2013 01:15 PM
In order to provide a consistently evolving shopping experience for our customers, you may have noticed some recent improvements to our website. But just in case you missed it, here are a few of the new features:

  • Enhanced Product Detail Page - When examining the photos of any given model, this page will incorporate the ability to Share it with your friends, Like it on Facebook, Google Plus and even Pinterest. You can also add the item of interest directly to your Alert List with the click of a button.
  • Product Views Counter - When examining an item, we have included a Product View Counter that will briefly show an updated view count. You can see the amount of interest a particular item is receiving at any time.
  • Continuous Live Stream of New Listings !! - You've asked for it and now it's here. We have incorporated the latest technology into our listing process and now we will be streaming New Listings all throughout the day (during normal business hours of course). This stresses the importance of keeping up to date with your Alert List. If you need help setting up an Alert List click here or feel feel to drop us an email with your question.   


There are many more new features that we are continually working on, so keeping checking back in the days and weeks ahead. If you have any suggestions, we're always willing to listen. Just send us an email with a feature you would like to see. If it's possible and practical, we will do our best to make it happen. 

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